What tools or platforms do you use for managing Customer Success, and why?

The Customer Success landscape is filled with powerful tools—from platforms like Gainsight, Custify, and Totango to CRM systems and in-house solutions. But every organization has different needs, and choosing the right tools is key to success.

Which tools are part of your CS stack, and how do they support your goals? Are there any pros, cons, or lessons learned during implementation?

👉 We’d love to hear what’s working for your team—share your tech stack, insights, and recommendations!