How are you using automation to scale Customer Success without losing the human touch?

Automation can save time, increase consistency, and help CS teams handle growing customer bases—but it also risks feeling impersonal. The challenge is to use automation thoughtfully, preserving meaningful engagement while streamlining operations.

What processes have you automated in Customer Success? How do you balance automation with personalization across the customer journey?

👉 Join the conversation and share your automation strategies, tools, and tips for keeping customer interactions authentic.