Have you implemented AI in your Customer Success strategy? If so, how?

AI is quickly making its way into the Customer Success toolkit—helping with churn prediction, customer health scoring, sentiment analysis, and more. But the real question is: how are teams actually using it in practice?

Have you integrated AI into your CS workflows? What kind of impact has it made? Any challenges, risks, or wins worth noting?

👉 Tell us how AI is shaping your CS efforts, and explore how others are using it to drive smarter decisions.