Tracking the right KPIs is essential to understanding the effectiveness and impact of your Customer Success efforts. While metrics like Net Promoter Score (NPS), Customer Health Score, Churn Rate, and Net Revenue Retention (NRR) are commonly used, every organization may prioritize different indicators based on their goals, customer journey, and business model.
We’d love to know which key performance indicators your team focuses on—and why. Do you prioritize customer satisfaction, product adoption, expansion revenue, or something else? How do you ensure your metrics reflect both customer value and business outcomes?
👉 We invite all forum members to share the KPIs they rely on, how they track them, and what insights they've gained. Your input can help others refine their CS measurement strategies!
