What strategies have helped you improve customer retention and reduce churn?

Retention is one of the most critical outcomes for any Customer Success function. But what actually works when it comes to keeping customers loyal and engaged? Is it proactive communication, lifecycle check-ins, value-driven QBRs, or something else entirely?

Let’s explore the tactics that are truly moving the needle for your organization—whether it’s data-driven outreach, early risk detection, or success planning.

👉 We’d love to hear what’s working for you—share your go-to retention strategies and how you tackle churn.