How do you handle difficult or disengaged customers proactively?

Every CS team encounters challenging customer relationships—whether it's due to low engagement, unclear expectations, or product dissatisfaction. The key is not just reacting, but proactively identifying and addressing potential risks before they escalate.

How does your team re-engage silent customers or manage those who are frustrated? What communication techniques, success plans, or escalation workflows have proven effective?

👉 Join the conversation and share how your team turns tough customer scenarios into trust-building opportunities.