What’s the ideal structure of a Customer Success team in a growing organization?

As businesses grow, the structure of Customer Success teams often evolves. Some adopt a pod-based model, others organize by customer segments, and some embed CS into cross-functional squads. But what works best?

How is your CS team structured? Do you differentiate roles like onboarding, renewals, and upsells—or is it a full-lifecycle model? What lessons have you learned while scaling?

👉 We invite all members to share their team structures, roles, and what’s worked best in your growth journey.