Is It Time to Rethink How You Lead Customer Success?
Not every company is ready to hire a full-time Chief Customer Officer—but most still need executive-level guidance to structure their CS operations. That’s where Fractional Customer Success Leadership comes in.
What is Fractional CS Leadership? A part-time CS executive (like a CCO or VP of CS) who works with your team to define strategy, implement playbooks, align departments, and mentor your CS talent.
Benefits of the fractional model:
- Strategic guidance without full-time cost
- Faster implementation of CS frameworks
- Objective third-party insights
- Access to best practices across industries
When is it right for you?
- You’re building your first CS team
- You’re preparing to scale
- You’re facing high churn or poor retention metrics
- You’ve outgrown your current CS model
At StratApps, our Fractional CCOs bring deep experience and hands-on execution. We don’t just advise—we embed, align, and deliver impact fast. If you’re scaling and serious about Customer Success, fractional leadership is your shortcut to success.
Whether you’re a startup building your first CS playbook or an enterprise looking to refine processes, fractional leadership offers agility and depth. It’s the perfect balance between strategy and execution.
More than a service, it’s a partnership. StratApps becomes an extension of your team—driving impact from day one and ensuring long-term success.
